Booking Process:

  1. Appointments/Classes/Events can be conveniently booked online- Book Now.
  2. A deposit is required for regular menu items, deposit amounts are displayed during booking and the payment section of booking.
  3. A deposit is required for Classes, this deposit goes towards purchasing your kit and stocking your station. This deposit is non-refundable.

While our online booking system may allow you to select a technician please note that this is not final. Our technicians are assigned by the Salon Manager based on your service booked and can be changed on the day of the appointment by our team.

Appointment Attendance:

  1. Clients are kindly requested to arrive at least 15 minutes before their scheduled appointment.
  2. This ensures a pre-service consultation can be completed to identify and confirm any modifications or add-ons.
  3. A 10-minute grace period is provided. If running late, please communicate with us promptly.
  4. If a client does not show up within 20 minutes past the scheduled appointment time, the appointment will be canceled.
  5. The necessary cancellation fees, as per our booking cancellations policy, will apply (see section below).
  6. Our service durations are estimates based on typical base service durations. While we strive to adhere to these durations, it’s important to note that unforeseen circumstances or additional requests on the day of your appointment may result in variations to the service duration.
  7. While we make every effort to stay on schedule, please be aware that unforeseen circumstances and additional services may cause slight delays. We appreciate your patience and understanding, as we try to accommodate all our client’s requests. We promise to make any wait worth it!
  8. We prefer clients to attend appointments solo, but we understand if alternative arrangements are challenging. Please inform us in advance. ( P.S. We love children, but for your child’s safety and to maintain a serene atmosphere and provide ALL clients with a Luxurious experience, we request that clients attending with kids make suitable childcare arrangements during their appointments.)

Cancellations and Rescheduling:

  1. Cancellations and rescheduling should be made at least 4 days before the scheduled appointment/first day of class. (e.g. if you have a Monday appointment you should cancel or reschedule by the previous Wednesday at the latest)
  2. A cancellation fee of $200 applies for cancellations, no-shows, or changes made less than 4 days before the appointment. (using the e.g. above, if you cancel after Wednesday this cancellation fee is applicable)
  3. This fee will be deducted from the deposit/prepayment, and is non-transferrable.
  4. For cancellation of classes less than 4 days before the first day of class or non attendance or discontinuation during the period of the course, there will be no refund.
  5. Exceptions can be made for unforeseen circumstances communicated in a timely manner, based solely on management’s decision; and it will be noted in our system.

As part of our commitment to the well-being of our clients and staff, we reserve the right to refuse service to individuals showing signs of illness; we kindly request that clients refrain from booking if they are feeling unwell and encourage them to reschedule their appointment should they develop any symptoms before their scheduled visit.

Appointment Reminders:

  1. Our system sends reminders via email and WhatsApp at varied intervals before your appointment.
  2. The salon may also call on the working day before your appointment to confirm attendance.
  3. Failure to confirm may result in the cancellation of the booking.

Service and Appointment Costs:

  1. All services & extras are listed at its base cost. The Cost increases based on nails’ length, length adjustments needed, replacements needed, pattern, accents, shapes, add-ons in Salon etc.
  2. Any change in service, additions or requests on the day e.g. artwork, accents etc. that are not listed as part of the special, will result in the regularly priced menu and extra time.

Specials and Discounts:

  1. Specials are available as stated with extras available as listed during booking.
  2. Any change in service, additions or requests on the day e.g. artwork, accents etc. that are not listed as part of the special, will result in the regularly priced menu and extra time.

Changes are based on our staff’s availability and management’s approval.

P.S. While we don’t list group specials or discounts, feel free to contact us directly for group services. We can curate a special package just for you.

Gift Card Terms & Conditions

1. Gift Card Usage
    • Gift Cards are redeemable for eligible products or services offered by the business, or as specified on the Gift Card.
      Gift Cards cannot be redeemed for cash, refunded, resold, or used to purchase other Gift Cards.
    • Gift Cards must be used in full at the time of redemption. Any unused balance will be forfeited, as Gift Cards do not retain credit or store value after partial use.
    • Gift Cards cannot be used in conjunction with any other promotional codes, discounts, or special offers unless explicitly stated.
2. Expiration and Validity
    • Gift Cards are valid for 90 days from the date of purchase, unless otherwise specified at the time of purchase. After this period, the Gift Card will automatically expire and any unused value will be forfeited.
    • Expired Gift Cards will not be extended, renewed, reissued, or credited under any circumstances.
3. Appointment Policy for Gift Card Bookings
    • All services booked using a Gift Card are subject to the same booking policies, cancellation rules, and service procedures as regular paid appointments.
    • If a Gift Card appointment is cancelled with less than 4 days’ notice, the Gift Card will be considered used for that booked service time and will not be reissued, refunded, or credited.
    • Failure to attend a scheduled appointment (no-show) will also result in the Gift Card being considered redeemed.
    • Late arrivals may result in a shortened service time or cancellation of the appointment without compensation.
4. Non-Refundable and Non-Exchangeable
    • Gift Cards are strictly non-refundable and non-transferable.
    • Gift Cards cannot be exchanged for cash, credit, refunds, or alternative services once purchased, whether used or unused.
5. Delivery and Responsibility
    • Digital Gift Cards will be delivered to the recipient’s email address as provided by the purchaser.
    • The purchaser is responsible for ensuring all details provided are correct. We are not responsible for delivery failures due to incorrect information entered at checkout.
    • Ownership and responsibility for the Gift Card passes to the purchaser immediately upon delivery. We are not responsible for lost, stolen, deleted, or unauthorized use of Gift Cards.
6. Failure to Redeem
    • If a Gift Card is not redeemed within the validity period, the Gift Card will automatically expire and no refunds, extensions, credits, or replacements will be provided.
    • The business is not responsible for reminders or follow-ups regarding unused Gift Cards.
7. Fraud, Misuse, or Policy Abuse

We reserve the right to cancel any Gift Card, refuse redemption, or suspend services if a Gift Card is suspected to have been:

    • obtained fraudulently

    • used in violation of these terms

    • resold or transferred without authorization

    • used in a way that causes financial loss to the business

8. Modifications

We reserve the right to amend these terms and conditions at any time without prior notice. Updated terms will take effect immediately once published on our website. Continued use of a Gift Card constitutes acceptance of the updated terms.

Communication Channels:

  1. Urgent communications should be via a phone call to the salon’s number: 868-295-6266.
  2. For other inquiries, feel free to reach out via WhatsApp or our Website.

Other Booking Considerations:

  1. We prioritize the safety and well-being of our clients. If you are pregnant, please inform our staff so that we can provide you with the most suitable and comfortable service.
  2. If you have sensitive skin or skin allergies, kindly notify our technicians before the service begins to ensure that we use products that are safe and suitable for your skin.
  3. Individuals with a history of reactions to nail services and/or products are encouraged to communicate any concerns or preferences to our staff to enhance your experience and safety.
  4. For clients with diabetes, please inform us of your condition to enable us to take necessary precautions during your nail service.
  5. If you have a fungal condition, we will unfortunately not be able to provide our services. Fungal conditions require specialized medical treatment, which we are not trained to provide.

We reserve the right to refuse service to any individual for reasons including, but not limited to, disrespectful behavior, improper hygiene, or any other concerns that may compromise the safety and well-being of our staff or clients.

Thank you for your understanding and cooperation. We look forward to providing you with a luxurious spa experience!