Returns Policy

We’re happy to accept returns for items if notified within one (1) day of delivery. We accept returns only under the following circumstances:

  • Incorrect Items Received: If you receive items different from what you ordered
  • Damaged/Broken Items: In the unfortunate event that you receive damaged or broken items. You will be required to provide clear photographs of the damaged items for our records.

There are a few items that cannot be returned:

  • Open Box (Items cannot be Returned or Replaced)
  • Sale/ Clearance Items
  • Gift cards
  • Personalized Items
  • Bundled items at a discount rate, e.g. “5 for $100” (Unless the entire bundle is returned)
  • Items marked “Non-Returnable” on the Product Page

Return Instructions

To request your return CLICK HERE. This will take you to a form on our website, complete the form and click submit to begin the Return Request process. Once the form is submitted, our team will review your request and provide feedback via email with respect to your request.

The returned order must be received in the same condition you received it in. If the returned order arrives broken due to careless re-packaging, or if you return an order without receiving the proper acknowledgment from us, your order will not be eligible for replacement/ refund.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your request. If you are approved, then your request will be processed as per the policies below.

Note: If an order is returned to us because you refused the delivery, we will charge the appropriate return costs, which will be deducted from your refund.

 

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed as per the method you have selected on requesting the return/ reporting the issue.

How will my return be refunded?

When requesting a return, you can choose to receive your refund as store credit (never expires!) or via online bank transfer.

We refund the total cost of the items purchased, shipping is not refunded as shipping fees are paid to the courier at the time of your original delivery.

When will I receive my refund?

Timing of your refund is dependent on your refund method.

  • Store Credit: We will credit your account within 1 business day once we have processed your return.
  • Online Bank Transfer: We will initiate your refund once we have processed your return. Typically, you should see your refund reflected in your account within 5-7 business days from courier drop off or pick up, but it may take up to 2 weeks.

If your returned item is not received, we reserve the right to not process the refund.

Late or missing refunds?

If you haven’t received a refund yet, first check your bank account again. If you’ve done this and you still have not received your refund, please contact us at returns@beautybasementtt.com.

 

Replacement

We only replace items if they are broken or damaged. If you need to have an item replaced, CLICK HERE to submit your request.

 

Need help?

Contact us at returns@beautybasementtt.com for questions related to refunds and returns.